Eric is a bot powered by Generative AI, acting as a BackOffice for BPOs, Call Centers, Telecom companies, and others. It operates via WhatsApp and understands natural language just like a human employee, enabling it to perform a wide range of complex automations uninterruptedly.
Currently, ERIC mainly works for telecommunications sales companies across Chile.
Functionalities:
- Feasibility analysis for new clients.
- Answers questions about products, prices, and other company-related activities.
- Checks for debts or red flags of clients in company or external systems.
- Tracks the sales process.
Technologies: Generative AI, RPA, Intelligent Document Automation, APIs.
